Having as our main priority the protection of your personal data, we follow the new General Data Protection Regulation 2016/679 of the EU, which entered into force on May 25, 2018.

This privacy policy sets out how ALFAKOM.GR uses and protects any information you provide when using the online store. Alfakom.gr is committed to ensuring that your privacy is protected. During your visit to the online store www.alfakom.gr and in order for the transaction between us to take place, it is a necessary that you disclose some of your personal information.

What data we collect

During an order, you will be asked for:

  • your full name
  • your e-mail address
  • demographic information, such as zip code, the address to which the products sold will be shipped, your preferences and interests
  • in case you choose to make your payments by credit card, you will be asked for the number, cvv2 and card’s expiration date
  • other information related to customer surveys or offers

The online store www.Alfakom.GR operates in accordance with the applicable Greek and Community legislation and keeps your personal data securely for as long as you are registered in any service of www.Alfakom.GR which are deleted after the end of the transactional relationship.

Any personal data that you declare anywhere on the pages and services of the www.Alfakom.GR website are intended solely for the purpose of ensuring the functioning of the mediation between us and may not be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection against processing of personal data, as it applies each time. Exceptionally, your personal information may be made public by the company, always following the procedure prescribed by law when this is imposed by a Public Authority, a court, etc. 

If there is a reason to change the personal information you have communicated to us, you can also cancel the use of some of these information (eg your credit card number) at any time by completing the relevant online form.

Transaction Security

Alfakom recognizes how important it is to have the highest security regarding your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. 

All transactions you carry out through www.Alfakom .gr are governed by International and European law, which regulates issues related to e-commerce, as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to remote sales.

Alfakom’s Online Store security is achieved by the following methods:

1. Customer Identification

The codes used for your identification are the Login Code (username) and the Personal Secret Security Code (password), which every time you enter them, they provide you with absolute security access to your personal information.
It gives you the possibility to change the password as often as you wish. The only person who has access to your information is you through the passwords you have obtained and you are solely responsible for maintaining its secrecy and concealment from third parties. If it is lost, you should replace it immediately, otherwise the Alfakom online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals.

2. Securing the Privacy of the Transfer of your Personal Data

To ensure the confidentiality of the data transfer, Alfakom.gr uses the SSL encryption protocol, with 128bit encryption, for secure online commercial transactions. This encrypts all your personal information, including your credit card number, name and address, so that it cannot be read or changed in transit over the Internet. The SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for certifying websites to web users and for encrypting data between web users and web servers.

3. Controlled Access (firewall)

Access to alfakom.gr’s systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting, at the same time, access to systems and databases with confidential company data and information.

4. Encryption

An encrypted SSL communication requires that all information (such as passwords, addresses, phone numbers, credit cards, etc.), sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.
In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit. The secure communication system of Alfakom.gr is certified by the Thawte company. 

5. Confidentiality of Transactions

Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. Alfakom does not disclose the details of customers and their transactions, unless it has a written authorization from you or is required to do so by a court order or decision of another public authority.

Also, we must point out that only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. 

6. Your data protection rights

According to the European General Data Protection Regulation 2016/679 (GDPR) you have the right to access, correct and delete your personal data by sending us your request at info(at)alfakom(dot)gr. Your requests will be processed within 30 days.

You can also modify your personal data at any time after logging into your account and clicking on “Edit”. 

8. How we use cookies

A cookie is a small file that requests permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze website traffic or informs you when you visit a specific site. Cookies allow web applications to respond to you as an individual. The online application can adapt its activities to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic tracking cookies to track which pages are being used. This helps us analyze data about website traffic and improve our website in order to adapt it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by allowing us to track which pages you find useful. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or reject cookies. Most browsers automatically accept cookies, but you can usually modify your browser settings to reject cookies if you prefer. This may prevent you from taking full advantage of the website.

9. Communication by e-mail

Alfakom.gr keeps your information confidential. We will not promote your email address to third party services that may be involved in buying or selling email lists. The purpose of collecting e-mails is to send personalized information about offers and the addition of new products.

10. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such websites and such websites are not governed by this privacy statement. You should be careful and look at the privacy statement that applies to that website.

11. Method and form of communication

Users can contact Alfakom.gr at the number: +302310767777 or at the email address: info(at)alfakom(dot)gr.

For matters concerning the protection of your personal data and the new General Data Protection Regulation (General Data Protection Regulation 2016/679) of the EU, you can send an email to: info(at)alfakom(dot)gr or by post to the address: Alfakom Data Protection Officer, SOLONOS 36, BOTSARI THESSALONIKI, Z.C.: 54644, Greece.