General Terms is the online store of  the Telematics company Alfakom, in the area of SOLONOS 36-38, THESSALONIKI. Below we list the necessary conditions that govern our communication and our transaction through our online store

The information voluntarily provided by the users of the mentioned website is used by Alfakom in order for its users to have direct and meaningful communication with the store, to provide them with answers to specific questions they ask and finally to facilitate their transactions. Alfakom does not distribute to anyone else the e-mail addresses, or any other information concerning its users and customers.

Alfakom’s online store complies with all the applicable provisions of laws and circulars regarding distance contracts and is registered in the relevant Register of Suppliers who conclude “Distance Contracts” under number 869/12. The Register of Suppliers is valid in accordance with article 4 of Law 2251/1994, which is maintained by the Ministry of Economy, Competitiveness and Shipping (former Ministry of Development).

If you use this website you accept and consent to this Privacy Statement as well as to the Terms and Conditions of use of the website announced through it.

Business ID

Information Gathering

Alfakom, designed its website so that users can visit it without having to reveal their identity. Visitors to our website are asked to provide us with their personal data only if they want to place an order for products, register on our website and/or send an e-mail.

Use of Information

Alfakom collects the following information about users:

  • Information that the user gives us when registering as a customer.
  • Information that the user gives us to execute the order.

When completing any order form on our website, you will be asked for your name, address, postcode, email address, telephone number, payment method for your order. In addition, you may be asked for more specific information, such as shipping and delivery information and billing information. 

If you choose to pay by credit card you have the option to pay via PayPal (perhaps the most popular payment method worldwide for online purchases). Your credit card details are given directly to PayPal and then PayPal informs Alfakom of the completion of the transaction.

Alfakom uses the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your location, (ii) to confirm and identify the customer in any necessary case.

Access to Information

Each order processing requires the collection of personal information, to deliver or reserve an order. Any supporting document and document that certifies and declares the identity of the customer remains strictly confidential and is checked only by the competent responsible department of Alfakom.

By providing your personal data, you consent to the use of the data by Alfakom employees for the reasons stated above.

Any personal data that you declare anywhere on the pages and services of Alfakom‘s website are intended exclusively for ensuring the functioning of the mediation between us and may not be used by any third party, without complying with the provisions of Law 2472/97 on the protection of personal data processing, as it applies from time to time. Exceptionally, your personal information may be made public by the company, always following the procedure prescribed by law when this is imposed by a Public Authority, a court, etc. 


The online store has the possibility to use cookies as part of the facilitation and operation of the services through its website. Sometimes information is placed on your computer giving us the ability to recognize your entry to our site. This information is also known as cookies. Like most sites on the internet, Alfakom also uses cookies so that we have access to certain information every time you browse our store with a web browser. Without the use of cookies, it would be impossible to offer you important services such as: order status, personal settings, saving items in your cart or on your reminder list between two visits, etc. Cookies are alphanumeric files that we transfer to the hard drive of your computers through your internet in order to offer you services such as those mentioned above. 

Transaction Security 

Alfakom recognizes how important it is to have security regarding your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential.
To ensure the privacy of data transfer, uses the SSL encryption protocol, for secure online commercial transactions. This encrypts all your personal information, including your credit card number, name and address, so that it cannot be read or changed in transit over the Internet.

Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. Alfakom does NOT disclose the details of customers and their transactions, unless it has written authorization from you or is required to do so by a court order or decision of another public authority.

Also, we must point out that only authorized employees have access to your transaction information and only when necessary, e.g. to process your orders.

Limited License

Alfakom, subject to the terms and conditions set forth herein and in accordance with all applicable laws and regulations, grants you a non-exclusive, limited right to access, use and display this website and its contents. This license is subject to the following restrictions:

  • you must retain on all copies of the website and its content all copyright notices and other proprietary notices, and
  • you may not modify the Site and its Content in any way or reproduce or publicly display, or distribute or otherwise use the Site and its Content for any public or commercial purpose, except as otherwise permitted herein.


Alfakom reserves the right to change or modify the applicable terms and conditions for the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their notification, which may be given by any means including, but not limited to, the posting of new terms and conditions on the website. Any use of the website following such change or modification shall be deemed to constitute your acceptance of such changes, modifications, additions or deletions. Alfakom may, at any time, terminate, change, suspend or discontinue any aspect of this website including the availability, presentation or description of any product or service.

Limitation of Liability

Alfakom, its employees, or other agents shall have no liability, under any circumstances, for any consequential, incidental, indirect, special damages or costs or monetary penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of clientele, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, regardless if Alfakom was informed, knew or should have known of this possibility.

Intellectual Property Rights and Trademark

All website design, text, graphics, selection and settings are the property of Alfakom.

Customer Service

The customer service department is available to answer your questions via e-mail at [email protected] or on line support via the site [email protected]. If you prefer to speak directly with an employee of our company, contact +302310767777. 


All prices are in euros and include VAT. 24%. Any exception will be clearly stated on our website with a relevant link. For foreign customers, who they pay with a credit card in another currency, it is converted automatically to their country’s currency. The ratio (rate) is determined by the bank where the credit card has been issued and is beyond our responsibility.

Availability of Products

The products that appear on our website may not always be available. In case the product selected by the customer is not available, they will be informed of the estimated availability date and the estimated delivery date, the day after the day they placed the order. We reserve the right to cancel any customer’s order and refund any money paid in case a product is unavailable or in case a hardware failure renders the product out of specification.

Order Acceptance and Security

When you place an order by phone or text we take it as an offer to buy. If we accept the order, we send you an e-mail or a confirmation message with an order number. Confirmed orders mean full acceptance of the terms of use. We reserve the right to refuse to accept your order if we deem it necessary. In this case we will notify you by e-mail or text as soon as possible.

When you receive the order confirmation e-mail or message you will have the opportunity to check and correct any errors.

In order to decide whether to accept your order we may use the information you have given us or that we already hold about you to confirm your identity in order to prevent fraudulent transactions. 

Data Protection Policy & Transaction Security

Detailed information on the Data Protection Policy & Security of your Transactions can be found here.